• CHANGED: Knowledge base translations created via Microsoft Translator or Google Translate are now cached so users who refresh the page will not be resubmitting text for translation.
• CHANGED: Managers can now view all call logs in the system.
• FIXED: A potential security vulnerability in the mobile interface is now resolved.
• FIXED: Adding a ticket message via Web services now uses the isHtml parameter correctly.
• FIXED: Chat room permissions now function as expected.
• FIXED: Deleting knowledge base folders that have had several searches performed on them now functions as expected
• FIXED: Departments with an auto-responder configured can now be deleted properly.
• FIXED: Exporting reports to .CSV now functions as expected.
• FIXED: Inserting a translation string into a muti-line text box in system settings now functions as expected.
• FIXED: Logged in portal users will no longer see duplicate email address fields on the ticket submission page.
• FIXED: The custom message displayed for department selection when submitting a ticket from the portal now renders HTML properly.
• FIXED: The event action variable #commenttext# now functions as expected.
• FIXED: The list of tasks in the content pane now automatically updates after adding or editing a task.
• FIXED: The option to display the live chat link in the portal now functions as expected.
• FIXED: The URL sent with survey invitations now functions as expected.
• FIXED: Tickets are now sorted correctly when changing between pages on the portal
• FIXED: Tickets automatically fowarded to an agent’s altnernate email address now display HTML content correctly.
• REMOVED: The tracking status condition has been removed from Who’s On events.

• ADDED: Throttling actions can now be set via Web services.
• EFFICIENCY: Updated the Whitelist and Blacklist pages to more efficiently handle a large amount of entries.
• FIXED: Accepting or editing a calendar appointment on an iOS device synced using Exchange ActiveSync now retains the organizer of the appointment.
• FIXED: Add to Outlook now correctly handles dragging and dropping of multiple items into a synced address book or calendar.
• FIXED: Adding Web chat URL listeners via Internet Explorer 8 now functions as expected.
• FIXED: Calendar appointments accepted through webmail are now properly flagged as accepted when synced to iOS devices via Exchange ActiveSync.
• FIXED: Fixed a case in which a badly formatted recurring appointment prevented Touchdown on Android devices from syncing calendars with SmarterMail using Exchange ActiveSync.
• FIXED: Fixed a case in which migrating a calendar from Microsoft Exchange failed if one of the events contained no information.
• FIXED: Migrating a mailbox from Microsoft Exchange now properly updates its status while importing messages from sub-folders.
• FIXED: SMTP sessions receiving messages from an IP address in the authentication bypass list now function as expected.
• FIXED: SPF checks now run as expected when DMARC is enabled and the sender’s domain does not use DMARC.
• FIXED: The password recovery email is now sent from noreply at the user’s domain to prevent the message from being flagged as spam.
• FIXED: The svcServerAdmin Web service now functions as expected.
• FIXED: Users can now view attachments to certain types of incorrectly formatted messages.
• FIXED: When accepting a calendar invite in webmail from a shared email folder, the appointment is now properly added to the calendar of the user it was sent to.

• ADDED: A print preview button for reports.
• ADDED: An Exchange Web Services setting for the number of days of no activity before cleaning old files.
• ADDED: Support for shared calendars via Exchange Web Services.
• ADDED: Support for shared contacts via Exchange Web Services.
• ADDED: Support for shared tasks via Exchange Web Services.
• ADDED: The mailbox migration tool now includes a help button.
• ADDED: Web service documentation can now be accessed from within SmarterMail.
• CHANGED: Messages sent through the spool drop folder are now considered authenticated. By default, the drop folder is located at c:SmarterMailSpoolDrop.
• CHANGED: The favorite report functionality has been removed in favor of custom reports. Existing favorite reports will be automatically converted to custom reports.
• EFFICIENCY: Administrative logging is now much faster for changes involving larges sets of information, such as adding or editing thousands of domain forwards.
• EFFICIENCY: Reduced the amount of CPU and memory used when indexing specific types of messages.
• FIXED: Exchange Web Services no longer displays an error message when checking the folder size.
• FIXED: Exchange Web Services now functions as expected when checking folder permissions.
• FIXED: Exchange Web Services now syncs folders added through IMAP correctly.
• FIXED: Fixed some display issues when running Internet Explorer 9 in compatibility mode.
• FIXED: Impersonating a domain administrator and viewing the domains trusted senders now shows the correct trusted senders list.
• FIXED: iPhone reminders synchronized to SmarterMail via CalDAV are now ignored as they created invalid entries in the SmarterMail calendar. This is because SmarterMail does not currently support tasks synchronizing tasks via CalDAV.
• FIXED: Mailing lists can now be created or deleted by a system administrator that is impersonating a domain administrator.
• FIXED: Menu items are now displayed above the weekly and monthly calendar headers.
• FIXED: Messages in the spool’s drop folder with display names in the To or From fields now function as expected.
• FIXED: Reports now generate correctly when the system administrator is impersonating a domain administrator or user.
• FIXED: Selecting signatures while impersonating a domain administrator no longer causes the session to log out.
• FIXED: Selecting the option to delete all messages in the folder when viewing an advanced search now deletes those messages as expected.
• FIXED: Synchronizing contacts via Exchange Web Services now correctly syncs any applicable notes on the contacts.
• FIXED: System and domain administrators can now view attachments to archived messages.
• FIXED: The “Require sender match authenticated address” option in Protocol Settings now remembers its value after a server restart.
• FIXED: The file storage option on the domain defaults page now remembers its value after a server restart.
• FIXED: The setting to hide or show users listed in the GAL now functions as expected.
• REMOVED: Removed per report configuration controls from custom reports.

Version 9.0.4401 (2012-01-19)

• CHANGED: The upload control has been updated to the latest version to ensure it functions in all browsers.
• EFFICIENCY: Bulk uploading of mailing list addresses is now much faster.
• FIXED: A quarantine folder is now automatically created in the spool if it does not already exist and there are outgoing spam or virus messages to be quarantined.
• FIXED: Adding a folder in webmail now automatically updates the list of available folders when moving a message.
• FIXED: Corrected an issue in which contacts whose birth dates were formatted in a specific way would not synchronize via Add to Outlook (Sharepoint Sync).
• FIXED: Corrected an issue in which weekly recurring appointments that do not have a day specified would not synchronize via Add to Outlook (Sharepoint Sync).
• FIXED: Retrieving messages via POP using plus addressing now functions as expected.
• FIXED: Searching domains now functions as expected.
• FIXED: The list of domains in the navigation pane now has a right click-context menu.

Version 9.0.4395 (2012-01-13)

• FIXED: Javascript alert statements used for debugging purposes affecting mobile devices were removed.
• FIXED: The application install notification that appears in webmail for mobile devices now displays above the actions menu.

Version 9.0.4394 (2012-01-12)

• ADDED: A Getting Started webpage that opens in the user’s browser after installing SmarterMail using the automated installer.
• ADDED: A new event condition for day of the week.
• ADDED: A new event to notify system administrators that their upgrade protection coverage is about to expire.
• ADDED: A new items icon in webmail so users can quickly create new messages, contacts, appointments, tasks and notes.
• ADDED: A new Web services function to support the retrieval of user login times.
• ADDED: A per domain setting to remove the client’s IP address from the received header on messages recieved through SMTP.
• ADDED: A reserved domain name list to prevent domain administrators from adding specific domains, such as gmail.com or yahoo.com, into SmarterMail.
• ADDED: Added checks to ensure migration will not surpass mailbox size limits.
• ADDED: Added delete context menu item for auto complete grid.
• ADDED: Administrative logging to track system and domain administrator activity and all webmail logins.
• ADDED: An event action to display toast notifications in webmail when the event is triggered.
• ADDED: An option to not append received lines to messages received via SMTP when authenticated.
• ADDED: An user-level option to exclude an x-originating-IP header to messages composed in webmail.
• ADDED: Appointment colors are now synced correctly when using WebDAV for calendars.
• ADDED: Domain administrators now have the option to include alias and mailing list addresses in the Global Address List.
• ADDED: New Web services to automate mailbox migrations.
• ADDED: Reminder pop up items now include a link to the referenced item.
• ADDED: SmarterMail now automatically checks for scheduling conflicts when creating or editing calendar appointments.
• ADDED: Synchronization of messages, contacts, calendars and tasks via Exchange Web Services. (Add-on)
• ADDED: The ability to block a sender using the options that display when hovering over an email address in webmail (such as in a message header).
• ADDED: The ability to chat with other users on the domain via the SmarterMail Web interface or any XMPP-compatible chat client.
• ADDED: The ability to open an item currently being viewed in the preview pane in a new popup window.
• ADDED: The ability to quarantine messages blocked from delivery due to outgoing spam or virus checks for a maximum of 30 days.
• ADDED: The ability to toggle the follow-up flag on/off when viewing a message in a popup window.
• ADDED: The option to require that the from address matches the authenticated address when messages are sent through SMTP with authentication.
• CHANGED: Appointment invitations are also formatted in HTML to improve their appearance in third-party email clients.
• CHANGED: Domains have been moved from the manage section to their own section of the web interface.
• CHANGED: Grids in the content pane now display the count with a generic “X item(s)” instead of the specific type of item, with the exception of the messages grid.
• CHANGED: Mailing lists now use the domain name instead of the server hostname in the x-Mailing-List, List-ID and Message-ID header fields.
• CHANGED: Multilpe mailing list subscribers can now be added at once when managing mailing lists through webmail.
• CHANGED: SMTP, Delivery and Administrative logs are now set to detailed by default.
• CHANGED: System level trusted senders now bypass greylisting.
• CHANGED: The ability to hide and unhide the navigation pane in webmail.
• CHANGED: The attachments view no longer includes messages in the Junk Email folder.
• CHANGED: The default size for a domain on a new installation has been increased from 500 Megabytes to 2 Gigabytes.
• CHANGED: The list of contact fields available through LDAP has been expanded to include all contact fields displayed in webmail.
• CHANGED: The login page now warns users if their browser does not support JavaScript or cookies.
• CHANGED: The Send vCards option for contacts is now a subitem under the Actions menu in the navigation pane toolbar.
• CHANGED: The Spam button is now a subitem under the Mark menu when viewing a message in a new window.
• CHANGED: The Tasks tab in a message no longer displays a counter.
• CHANGED: The TLS feature can now be enabled or disabled per domain.
• CHANGED: Web interface logs are now automatically deleted per the log deletion settings.
• CHANGED: Web interface logs are now saved to a logs subfolder of the MRSApp_Data folder.
• EFFICIENCY: Implemented various interface optimizations to improve performance and usability on mobile devices like iPads, tablet computers and smartphones.
• EFFICIENCY: Implemented various optimizations and enhancements to improve webmail loading.
• FIXED: Accepting an invite on an iOS device when using ActiveSync no longer removes the description text.
• FIXED: Added callback handling to update the task grid on scrolling.
• FIXED: Advanced searches now have a context menu.
• FIXED: An extra attachments icon no longer displays when viewing messages without a preview pane or with a horizontal preview pane in webmail.
• FIXED: Auto deletion of log files is now enabled and set to 14 days by default.
• FIXED: Cache issue with auto complete with the GAL.
• FIXED: Changing a recurring appointment to a non-recurring appointment now saves correctly.
• FIXED: Clicking the Manage button when a domain is not selected no longer opens an empty window.
• FIXED: CPU statistics now take into account multi-core processors.
• FIXED: Deleting addresses from the auto-complete list now functions as expected.
• FIXED: Enabling weekend days on weekly and monthly calendar views now functions as expected.
• FIXED: Exporting mailing list subscribers to a CSV file will no longer result in an empty file on certain SmarterMail installs.
• FIXED: Fixed a case in which exporting a contact to a vCard in certain languages did not include the birth date.
• FIXED: Fixed an issue when adding calendar appointments in webmail that could cause the start time to default to the next day.
• FIXED: Fixed an issue where an empty categories tag would prevent Windows phone 7 devices from syncing contacts using ActiveSync.
• FIXED: Folder Auto-Clean buttons to add, edit and delete auto-clean rules are now hidden when not displaying the Folders tab.
• FIXED: Moving a folder in Apple Mail using IMAP no longer displays an error.
• FIXED: Multilpe mailing list subscribers can now be added at once when managing mailing lists through webmail.
• FIXED: Now correctly reads the setting to load more than one IP access list for additional administrators.
• FIXED: Removed the extra Back button that displayed when impersonating a user and editing content filters.
• FIXED: SmarterMail now handles IMAP subfolder queries of the form “%/%…/%” correctly.
• FIXED: Spam Filtering configuration tabs are disabled for users and domain admins that select to use default settings from the Options tab.
• FIXED: The “new version available” event now works as expected.
• FIXED: The ability to hide and unhide the navigation pane in webmail.
• FIXED: The attachments view no longer includes messages in the Junk Email folder.
• FIXED: The calendar’s daily view now displays hours in a 24-hour clock (military time) when the browser language specifies that.
• FIXED: The Folders tab of Folder Auto-Clean is now disabled when users select to use default settings from the Options tab.
• FIXED: The list of contact fields available through LDAP has been expanded to include all contact fields displayed in webmail.
• FIXED: The login page now warns users if their browser does not support JavaScript or cookies.
• FIXED: The number of events displayed in the content pane is no longer limited.
• FIXED: The TLS feature can now be enabled or disabled per domain.
• FIXED: When using SmarterMail as an incoming gateway, it will now refresh its list of users every 10 minutes.
• REMOVED: Mailbox migration removed from users getting started wizard but is still available in user settings.
• REMOVED: Removed the option to automatically display the first message of the selected folder in webmail.
• REMOVED: Rename domain button removed from edit domain as this should be done manually with the SmarterMail service turned off.
• REMOVED: The Synchronization Center has been removed from webmail. Users can now view synchronized devices in the Settings section of the interface.

The beta of SmarterMail 9.x has been running for about 2.5 months since Oct 2011. Through the extensive testing and feedback by the Smartertools users, SmarterTools has gathered all the feedback through their community beta forum and make further enhancement and features tuning to SmarterMail 9.x. On 13 Jan 2012, SmarterTools has announced the public stable release of SmarterMail 9.x. Get more in depth details of full SmarterMail 9.x change log.

Top 7 Reasons to Upgrade to SmarterMail 9.x

Improved Synchronization with Microsoft Outlook and Apple Mail

SmarterMail 9.x includes support for Exchange Web Services, a newer data synchronization protocol that will eventually replace the outdated MAPI protocol, as Exchange Web Services allows for faster communication between an email client and the mail server. Available as an optional add-on at the server level, Exchange Web Services seamlessly syncs SmarterMail messages, contacts, calendars and tasks to third-party email clients like Microsoft Outlook 2011 for Mac, Outlook 2012 for Windows and Apple Mail on Snow Leopard and Lion.

Instant Messaging

Allow users to chat with other users on the same domain with SmarterMail’s built-in instant messaging server. Whether they use webmail or another XMPP-supported IM client to communicate, a user’s chat history is archived and searchable, so it complies with Sarbanes-Oxley, HIPAA and other regulatory requirements.

Interface Enhancements for Mobile Devices

SmarterMail 9.x improves the user experience when accessing the Web interface from any tablet computer or smartphone. Page speed is significantly increased and all features of SmarterMail are fully compatible with touch screens, so users can access their messages, contacts, calendars, tasks and notes from anywhere on an Apple, Android or Windows mobile device.

SMTP Authentication for Outgoing Messages

Decrease the likelihood that your users’ messages are flagged as spam with SMTP authentication. Validating users’ “From” addresses against their SMTP authentication credentials lets other servers know the message is from a valid user.

Outgoing Spam Quarantine

System administrators can quarantine outgoing messages that have been flagged as spam by SmarterMail’s spam checks. Quarantining such messages allows administrators to investigate why certain messages are blocked as spam and make appropriate adjustments, if necessary. In addition, system administrators can easily resend any outgoing messages that should not have been quarantined.

Outgoing Virus Quarantine

System administrators can quarantine outgoing messages that have been flagged as containing viruses by SmarterMail’s ClamAV or the Commtouch Zero-hour Antivirus add-on. Quarantining such messages allows administrators to investigate false positives and make appropriate adjustments or notify the developer of the virus scanner, if necessary.

Administrative Enhancements

SmarterMail 9.x includes additional administrative enhancements such as webmail logging for domain and system administrators, new Web services and an MSI installer for automated installations.

Save 10% Discount for New, Upgrade & Renewal Protection

Get your SmarterMail 9.x license right now with 10% discount for new, upgrade and active protection renewal. We also offer custom quote for bulk license purchase and active upgrade protection. Just contact us at sales@tweakservers.com for a quote.

New License

Select the edition you wish to purchase and complete the payment process. We have integrated our system with SmarterTools API and  you will receive your SmarterMail license key within 10 minutes through our automation process upon successful payment.

Smartermail Edition	SmarterTools Retail Price	10% OFF Instantly!
PRO 250 Mailboxes	$299	$269.10
PRO 500 Mailboxes	$499	$449.10
PRO 1,000 Mailboxes	$699	$629.10
PRO 2,000 Mailboxes	$899	$809.10
PRO Unlimited Mailboxes	$1,099	$989.10
ENT 250 Mailboxes	$499	$449.10
ENT 500 Mailboxes	$699	$629.10
ENT 1000 Mailboxes	$899	$809.10
ENT 2000 Mailboxes	$1,099	$989.10
ENT Unlimited Mailboxes	$1,399	$1259.10

Exchange ActiveSync

Pricing for the SmarterMail Exchange ActiveSync add-ons are based on a yearly licensing structure similar to the product licensing levels. This allows organizations to purchase more SmarterMail Exchange ActiveSync mailboxes as your company grows by paying the pro-rated difference between levels.

In order to purchase SmarterMail Exchange ActiveSync Add-ons, you will need to make sure:

1. Your existing SmarterMail license key is still under valid upgrade protection
2. You are running SmarterMail Enterprise edition.

All upgrades will be processed manually and your license key will be upgraded within 1 business day.

Microsoft Exchange ActiveSync	SmarterTools Retail Price	10% OFF Instantly!
25 Mailboxes	$199	$179.10
50 Mailboxes	$349	$314.10
100 Mailboxes	$449	$449.10
200 Mailboxes	$799	$719.10
300 Mailboxes	$1,199	$1079.10
UPGRADE: 25 to 50 Mailboxes	$150	$135.00
UPGRADE: 50 to 100 Mailboxes	$150	$135.00
UPGRADE: 100 to 200 Mailboxes	$300	$270.00
UPGRADE: 200 to 300 Mailboxes	$400	$360.00
Each Additional 100 (For Mailboxes above 300)	$400	$360.00

Commtouch Antispam

Commtouch Premium Antispam add-on can only be purchased with the following requirements:

1. SmarterMail licenses with valid upgrade protection
2. It works with both Smartermail Professional & Enterprise edition.
3. You cannot purchase less Commtouch mailboxes than your SmarterMail server supports or in other words; the number of mailboxes for Commtouch Antispam must match your SmarterMail installation license key.

All upgrades will be processed manually and your license key will be upgraded within 1 business day.

CommTouch Premium AntiSpam	SmarterTools Retail Price	10% OFF Instantly!
250 Mailboxes	$249	$224.10
500 Mailboxes	$349	$314.10
1000 Mailboxes	$449	$404.10
2000 Mailboxes	$549	$494.10
Unlimited Mailboxes	$699	$629.10
UPGRADE: 250 to 500 Mailboxes	$100	$90.00
UPGRADE: 500 to 1000 Mailboxes	$100	$90.00
UPGRADE: 1000 to 2000 Mailboxes	$100	$90.00
UPGRADE: 2000 to Unlimited Mailboxes	$150	$135.00

Upgrade

Upgrading your SmarterMail will not extend the coverage of Upgrade Protection or reinstate any expired Upgrade Protection.

All upgrades will be processed manually and your license key will be upgraded within 1 business day.

Upgrade Options	SmarterTools Retail Price	10% OFF Instantly!
PRO 250 to PRO 500 Mailboxes	$200	$180.00
PRO 500 to PRO 1000 Mailboxes	$200	$180.00
PRO 1000 to PRO 2000 Mailboxes	$200	$180.00
PRO 2000 to PRO Unlimited Mailboxes	$200	$180.00
ENT 250 to ENT 500 Mailboxes	$200	$180.00
ENT 500 to ENT 1000 Mailboxes	$200	$180.00
ENT 1000 to ENT 2000 Mailboxes	$200	$180.00
ENT 2000 to ENT Unlimited Mailboxes	$300	$270.00
PRO 250 to ENT 250 Mailboxes	$200	$180.00
PRO 500 to ENT 500 Mailboxes	$200	$180.00
PRO 1000 to ENT 1000 Mailboxes	$200	$180.00
PRO 2000 to ENT 2000 Mailboxes	$200	$180.00
PRO Unlimited to ENT Unlimited Mailboxes	$300	$270.00

Renewal Protection

Upgrade Protection Renewal

You can renew your SmarterMail upgrade protection up to 60 days before the expiry date based on the “Renew” price listed below. If you do not have an existing upgrade protection, you are not qualify for the discount provided.

Reinstate Expired Upgrade Protection

If your upgrade protection has expired, you will need to reinstate the upgrade protection by purchasing the “Renew EXPIRED” price listed below.

All SmarterMail upgrades will be processed manually and your license key will be upgraded within 1 business day.

SmarterMail Renewal Protection	SmarterTools Retail Price	10% OFF Instantly!
Renew Professional 250 Mailboxes	$119.60	$107.60
Renew Professional 500 Mailboxes	$199.60	$179.60
Renew Professional 1000 Mailboxes	$279.60	$251.60
Renew Professional 2000 Mailboxes	$359.60	$323.60
Renew Professional Unlimited Mailboxes	$439.60	$395.60
Renew Enterprise 250 Mailboxes	$199.60	$179.60
Renew Enterprise 500 Mailboxes	$279.60	$251.60
Renew Enterprise 1000 Mailboxes	$359.60	$323.60
Renew Enterprise 2000 Mailboxes	$439.60	$395.60
Renew Enterprise Unlimited Mailboxes	$599.60	$503.60
Renew EXPIRED Professional 250 Mailboxes	$254.15	$228.70
Renew EXPIRED Professional 500 Mailboxes	$424.15	$381.70
Renew EXPIRED Professional 1000 Mailboxes	$594.15	$534.70
Renew EXPIRED Professional 2000 Mailboxes	$764.15	$687.70
Renew EXPIRED Professional Unlimited Mailboxes	$934.15	$840.70
Renew EXPIRED Enterprise 250 Mailboxes	$424.15	$381.70
Renew EXPIRED Enterprise 500 Mailboxes	$594.15	$534.70
Renew EXPIRED Enterprise 1000 Mailboxes	$764.15	$687.70
Renew EXPIRED Enterprise 2000 Mailboxes	$934.15	$840.70
Renew EXPIRED Enterprise Unlimited Mailboxes	$1189.15	$1070.20

* Please provide your existing SmarterMail License key during check out to reduce your upgrade wait time.

What’s New In SmarterMail 9.x ?p

Netcraft’s anti-phishing toolbar community identified a noteworthy phishing attack against PayPal in December. FasterPay – which describes itself as the UK’s only safe, all-in-one Internet Banking payment service – was apparently hacked, and a subdirectory on the company’s own website at www.fasterpay.co.uk was used to host a PayPal phishing site.

The veracity of the phishing attack was enhanced by the Extended Validation SSL certificate used by the FasterPay website. This meant that any victims of the phishing attack would have been presented with the reassuring green EV indicator in (or near) the browser’s address bar. This attack acts as a reminder that users must do more than merely look for the presence of an EV certificate when deciding whether or not it is safe to submit personal or financial data to a website.

The CA/Browser Forum defines a strict set of guidelines [pdf] that a certificate authority must adhere to when issuing an Extended Validation certificate. These guidelines clearly detail the steps required to verify the identity and legitimacy of an organisation when it applies for a certificate, as well as the security processes that must be implemented by the certificate authority.

Each certificate authority must maintain a comprehensive security program to protect all EV processes, including carrying out regular risk assessments. However, no such requirements are placed upon the owners of websites which use EV certificates, which perhaps highlights a weakness in the current guidelines.

According to these guidelines, one of the secondary purposes of EV certificates is to address the problem of phishing, but the attack hosted by FasterPay demonstrates how this type of protection can be undermined and rendered trustworthy – if a user is conditioned to be reassured by the presence of an EV certificate, he will be more susceptible to any phishing attack that is hosted on a site with an EV certificate. FasterPay is by no means the first EV-toting website to have exhibited a security vulnerability, which raises the question of whether the issuance guidelines for EV certificates should also require the applicant to provide similar assurances regarding the security of the website on which an EV certificate is to be deployed – for example, by carrying out regular automated vulnerability scans or manual web application security testing.

Get Verisign EV SSL from Tweakservers and receive FREE Malware Scan, Vulnerability Assessment & Seal In Search to boost the security for your websites and increase your visitor shopping confidence.

An expired or rogue SSL Certificate in a network environment could have severe repercussions . It takes just one out-of-date or rogue certificate to expose the enterprise—and perhaps more importantly, its customers—to malicious cybercrime . The following are just a few potential consequences of expired and rogue SSL Certificates .

Theft of customer data

Thanks to years of news headlines about data breaches and education efforts led by consumer advocacy groups and businesses, the public is more concerned about identity theft than ever before . A recent study found that 64 percent of Americans are very or extremely concerned about someone stealing their identity, with 31 percent describing their level of worry as extremely concerned.

In this context, the risk of phishing is a major concern . In a phishing attack, a hacker will assume the identity of a legitimate business—taking advantage of the business’s lack of authentication from non-existent or expired SSL Certificates—and create a fake website that looks similar if not identical to the real site .

Unsuspecting customers will then enter confidential information, such as credit card or social security numbers, on the site . The phished site feeds data directly to the hacker, who may in turn sell it to other criminals .Even if a phishing incident or data breach is relatively minor, it can exacerbate these fears and seriously threaten the enterprise . In fact, research has found that 31 percent of customers will terminate their relationship with a company following a data breach regardless of the degree of severity.

Beyond these immediate losses, phishing and data breaches can also affect the reputation of an enterprise and lead both current customers and prospects to question whether a particular business can be trusted . Industry experts say that it takes about six months to stabilize sales and confidence in a company’s network after a breach—and even then a company’s reputation may not be completely restored.

Losing customers to competitors

Another factor that concerns business is expired SSL Certificates . An expired SSL Certificate can lead to lost business in other ways . Chief among them is simply losing traffic when customers see warnings of SSL Certificate expiration and leave your site to purchase products and services on sites that are secured with SSL Certificates .

Customers may not know exactly how public key encryption works, but visible signs of SSL security—such as an SSL trust seal or the green Extended Validation bar—will make them more likely to transact on a particular site .If SSL Certificates on e-commerce or other types of public-facing sites expire, they will lose customers’ trust resulting in loss of business .

Increased calls to customer support

Today, many companies offer web tools, automated phone menus, and other self-service options to make it easier for customers who have questions to find the information they need . However, if customers visit a website and have any concerns about whether their private data is secure, they will either abandon their transaction (as discussed above) or they may call customer support .

The average cost per support call varies widely across industries, but one fact is certain: the costs of numerous support calls add up over time . Not only do extra support calls drain a company’s financial resources, they place an additional burden on the contact center and divert support staff from handling other highvalue customer calls .

The extra cost and inconvenience associated with customer inquiries can be easily avoided by maintaining up-to-date security, including valid SSL Certificates.

Increased strain on IT departments

Just like customers who call customer support when they’re uncertain about a website’s security, employees who see warnings that stem from expired SSL Certificates on intranets or other internal sites will often contact IT staff to resolve the issue . This can add a significant burden to IT departments that are already overwhelmed .

In other cases, employees may ignore these expiration warnings altogether, a situation that continues to leave the affected resources vulnerable to attack . It also sets a negative precedent for security compliance by creating the impression that staff may disregard internal security measures.

Purchase or renew your SSL certificate – Verisign, Geotrust, RapidSSL and Thawte from Tweakservers with up to 60% savings.

Starting today until 31st December 2011, save additional $10 for all GeoTrust SSL Certificate when you purchase any new or renew your Geotrust SSL Certificate from Tweakservers! Use the coupon code GEOTRUST10 during checkout to get the saving.

• Geotrust QuickSSL Premium $75.00  $65.00/year
• GeoTrust TrueBusiness ID $109 $99.00/year
• Geotrust TrueBusiness ID with EV $189 $179.00/year
• Geotrust TrueBuess ID Wildcard $429.00 $419.00/year

GeoTrust is one of the largest digital certificate providers with millions of customers worldwide. It provides different authentication methods to maximize trust for your business: extended validation, full organization validation or domain authentication.

Domain validated certificates provide basic encryption. These certificates are usually the least expensive, are issued very quickly, and do not include authentication of the business identity behind the web site. They only verify the person responsible for the domain and, for this reason, many consider them to be less secure. However, domain validated certificates still provide solid, reliable SSL encryption.

Although this is considered a minor version upgrade, it includes a critical change that will affect the functionality of your help desk, as outlined below:

• In response to Google’s announcement that its translation API will be a paid service as of December 1, SmarterTools have changed how SmarterTrack auto-translates live chats and knowledge base articles. You will now have the option to choose the translation service that best fits your needs: Google Translate or Microsoft Translator.
• Due to these changes, auto-translations will be disabled after the upgrade until you reconfigure your translation settings. For assistance setting up the translation service with SmarterTrack, please refer to the KB articles How To — Automatically Translate Live Chats and How To — Create Knowledge Base Articles in Multiple Languages.
• In addition, to help you manage the changes that Google is making by charging for their translations services as well as help you manage Microsoft Translator’s billing, SmarterTrack will now track how many characters and requests your server has attempted to translate. This information will display on the relevant settings page within SmarterTrack so that you are aware of any translation subscription costs you may incur.

• CRITICAL: Due to Google’s announcement that its translation API will be a paid service as of December 1, auto-translation of knowledge base articles and live chats is now disabled by default. If upgrading from a previous version of SmarterTrack, the system administrator will need to reconfigure translation settings.
• ADDED: An insert button to the canned reply popup when composing a ticket message.
• ADDED: Incoming and outgoing live chat messages can now trigger events based on the content of a sent message.
• ADDED: Support for Microsoft Translator when auto-translating live chats and knowledgebase articles.
• ADDED: The option to prevent incoming chats from being assigned to a specific agent if the agent is editing or creating a call log.
• ADDED: The priority and status now displays in the ticket or live chat header.
• ADDED: To help system administrators manage translation service subscription costs, SmarterTrack now tracks how many characters and requests your server has attempted to translate.
• CHANGED: Advanced searches now query for items from January 1, 2000 by default.
• CHANGED: Composing a ticket message on a Google Android device now uses the plain text editor.
• CHANGED: SmarterTrack now sends locked out users instructions on how to reset their password when they click the Forgot Password link in the portal.
• EFFICIENCY: Active live chats now interact with the database more efficiently.
• EFFICIENCY: Reduced the amount of memory SmarterTrack requires to perform search indexing.
• EFFICIENCY: Reduced the amount of time required to start SmarterTrack.
• FIXED: Adding a comment to a ticket no longer causes the ticket reply window to crash in Internet Explorer 7 and 8.
• FIXED: Custom roles can now be assigned to users on a SmarterTrack.com hosted site.
• FIXED: Expanded the query for quick searches performed in the tickets, live chats, tasks or call logs sections of the interface.
• FIXED: Favorite reports can now be deleted as expected.
• FIXED: Knowledge base articles can now be edited from the portal when you are logged into the portal but not the management interface.
• FIXED: Links displayed on the Resources tab of tickets and live chats now navigate to the correct brand.
• FIXED: Live chat events now work correctly for sending and receiving messages.
• FIXED: Live chat messages are no longer duplicated when the server slows down.
• FIXED: News items can now be deleted from the portal as expected.
• FIXED: Scheduled email report options are now only available to users of SmarterTrack Enterprise as expected.
• FIXED: Sscheduled email reports can now be deleted as expected.
• FIXED: The end user settings page now displays more than 75 users at a time.
• FIXED: The folder list will now always populate correctly when adding or editing a canned reply.
• FIXED: Ticket, live chat and call log numbers are now unique if two load balanced servers create a ticket within the same millisecond.
• FIXED: Tickets can no longer bypass the queue if they were created at the same time tickets are automatically assigned.

SmarterMail Holiday Give Away – Freebies Take Away Up To $1900

** This Promotion Has Been Ended, Please contact us at sales@tweakservers.com or find us through live chat to obtain a special quote.

Yep, you read it right! Starting from today until 5th January 2012, on top of the 10% discount of every purchase of new SmarterMail Enterprise license or upgrade of your SmarterMail Professional to Enterprise, we will also be giving away SmarterMail Premium Add-On including Microsoft Exchange ActiveSync, Commtouch Antivirus and Antispam which worth $1900 in total at ZERO COST to you! Plus, you will also receive ONE YEAR FREE SSL certificate from us with every new purchase of SmarterMail Enterprise license.

How Does this Premium Add-on Helps You?

The combination of these add-ons will provide more features and functionality for your users while increasing the security and performance of your SmarterMail mail server.

Commtouch Antispam and Antivirus

Using a patented Recurrent Pattern Detection system, Commtouch Premium Antispam actively analyzes large volumes of Internet traffic in real time, recognizing and protecting your mail severs against new spam threats the moment they emerge and taking your spam protection to over 99%. Commtouch Zero Hour Antivirus offers a new level of security for mail servers by actively scanning the Internet and identifying malware outbreaks as soon as they emergem thereby providing proactive virus blocking that is effective, immediate and signature-independent.

Through the Commtouch Trend Report 2011 October, Q3 2011 saw a major shift in malware activity. After steadily declining the past several years, malware email made a massive return during the quarter. As can be seen in the graph above, Commtouch Labs registered malware email outbreaks reaching 25 billion messages in a single day in August. Throughout August and early September, average daily email malware was up 400%, with multiple variants of Sasfis, SpyEye, Zeus, fake AV.

By activating Commtouch Premium Antispam and Antivirus on your SmarterMail mail server, your users mailbox will be protected in real time for any kind of malware or antivirus out-break without any worries!

Microsoft Exchange ActiveSync

Starting from SmarterMail 6, Smartertools bring in Exchange ActiveSync (EAS) which is the technology only available at Microsoft Exchange Mail Server into the core functionality of the mail server with at a very affordable rate. Exchange ActiveSync offers push technology for instant, 2-way syncing of calendars, contacts, tasks and notes that allow users to access their mailboxes from anywhere using any mobile devices, such as the Apple iPhone or iPad, Android tablet or smartphone and Windows Phones.

FREE SSL Certificate

We also give away one year of FREE SSL Certificate for every purchase of new SmarterMail Enterprise mail server license. You may use the SSL certificate to provide secure connection for both WebMail and mail client connection to your SmarterMail mail server which further improve the security of your mail server on top of the addition of the premium add-on as above. Free SSL Certificate for Smartermail Enterprise license purchase is only applicable through Tweakservers, you will not be able to get the same offer from any other providers nor SmarterTools!

Wait…. How about SmarterMail 9.x?

SmarterMail 9.x beta which is released for beta testing currently, once it’s fully released as public stable version, you will get to upgrade to SmarterMail 9.x at ZERO COST, plus any other upgrades that occur within the 12-month of active upgrade protection period for new license.

How Do I Get It?

Though the promotions ended at 5 Jan 2012, we are extremely at a very tight quotas available for this give away on Exchange ActiveSync, Commtouch Antivirus & Antispam. Don’t Miss It! Just purchase any choice of your SmarterMail edition and we will activate the premium add-ons for your license key manually.

Smartermail Edition	SmarterTools Retail Price	10% OFF Instantly!
ENT 250 Mailboxes	$499	$449.10
ENT 500 Mailboxes	$699	$629.10
ENT 1000 Mailboxes	$899	$809.10
ENT 2000 Mailboxes	$1,099	$989.10
ENT Unlimited Mailboxes	$1,399	$1259.10

*Disclaimer: Offer valid on new purchases of a current SmarterMail Enterprise Edition, 250 or more mailboxes or an upgrade of SmarterMail Professional Edition to a current SmarterMail Enterprise Edition, 250 or more mailboxes only. Maximum offer value is based on purchasing SmarterMail 8.x Enterprise Edition with unlimited mailboxes and comparable licenses for Exchange ActiveSync (100 mailboxes), Commtouch Premium Antispam (unlimited mailboxes) and Commtouch Zero-hour Antivirus (unlimited mailboxes). All free add-on licenses expire 12 months form the date of purchase. For existing customers upgrading to SmarterMail Enterprise, free add-on licenses correspond with existing upgrade protection, so eligible customers will receive free add-on licenses for the reminder of their upgrade protection term (up to 12 months). No other license modifications or upgrades are eligible for these offers. Offers are not valid on hosted service subscriptions, add-on purchases, upgrade protection renewals or with any other discounts or promotional offers. Offers and availability are subject to the quantity of licenses on hand and expires January 5, 2012.