Purchase Any SmarterTrack Professional / Enterprise With 10% Discount & Free Bundles
Free Bundles Include Managed Uptime Monitoring & SSL Security Certificate
- Complete Support Ticket System with Live Chat Software
- Call Logging and VoIP Integration
- Self-Service Support with Multi Brand Support
- Streamline Helpdesk Flow and Meet Support SLA
- Flexible Helpdesk Management
- More than 70 Pre-defined Support Reporting
- Integrated with Complete Billing System – WHMCS
Overview of SmarterTrack Features
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.
Complete Support Ticket System
SmarterTrack includes a flexbile, powerful and customizable ticketing platform that allows tickets to be submitted via email or the online portal while responses can be sent from anywhere there is a Web browser and an internet connection. In addition, it's possible to monitor the complete history of a helpdesk ticket and take total control of all related ticket communications, including emails, notes, tasks, phone call logs and associated live chats. Detailed reporting, interactive monitoring and flexible distribution methods mean that helpdesk ticket management is virtually effortless.
Live Chat For Customer Support
Industry analysts report that live chat software can significantly reduce costs when compared to phone calls and it allows companies to double the capacity of their customer service and support teams. In addition, more and more people are turning to chat as a preferred method of communication. SmarterTrack's live chat feature can help businesses reduce phone calls, assist more customers concurrently and caters to customer preferences. It also increases service levels efficiently without increasing cost.
Integrated VOIP Helpdesk System
SmarterTrack gives you the flexibility to use your legacy analog phones, connect via your existing VoIP phone system or take advantage of SmarterTrack Communicator, the helpdesk's integrated, SIP-compliant softphone. Regardless of the method used, it's possible to keep and track phone calls, associate calls with tasks or tickets, create time logs and more, further centralizing all communications in a single location.
Multi-Brand Self-Service Support Portal
With SmarterTrack's helpdesk portal, companies can improve their marketability and create a central hub for all communication channels. Encourage customers to submit tickets, initiate live chats and search self-service resources and use the Community to empower customers to give feedback, ask questions, report bugs and interact together. Using the portal, it's possible to expand your social network and improve your community outreach.
Streamline Helpdesk Support Flow
While most systems restrict businesses to lists of static, pre-defined SLA policies, SmarterTrack extends helpdesk management to include a task management system, scheduled follow-ups, time logging, and automated issue escalations and notifications. Together, these features enable businesses to be more flexible and customize how issues are handled, ensure service levels are met, and keep customers and staff up-to-date as issues move towards resolution.
Flexible Helpdesk Management
In addition to providing crucial data to managers, such as customer satisfaction and the efficiency of your agents, SmarterTrack's administrative features make it easy to customize the system to meet your business' unique needs. This includes support for multiple brands, custom signature creation, detailed reporting, service level management and much more.
Here's What You Get When You From Us:
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Look What Other People Had to Say...
Jeff Hardy PingZine
SmarterTrack provides large organizations the ability to span across geographic locations while simplifying the communication process between agents and end-users alike. In addition, the flexibility of SmarterTrack’s API allows companies to extend and interface with legacy systems and adapt for future organizational needs.
Alexander Wood Huyse Cloud Tools
With SmarterTrack the U.S. company SmarterTools an adult online helpdesk tool in hands. The ease of use is generally positive. The fact that the online software is also available in Dutch, it makes for the Dutch market an accessible solution. The security and uptime are above average and gets a good score. The prices are pretty similar to those of competitor Kayako Fusion .