SmarterTools announced the public stable minor release SmarterTrack 7.3.4293 which is available as a FREE minor version upgrade for all existing customer with active upgrade protection. You may reinstate or renew SmarterTrack Upgrade Protection with 10% discount from Tweakservers.
- ADDED: Video tutorials to help administrators configure SmarterTrack that can be accessed from the settings section of the management interface.
- CHANGED: The agent transfer selection option on the Ticket Settings page now allows administrators to select always, never, cross instances only or local instances only.
- CHANGED: The content pane in the knowledge base, canned replies and news items sections no longer updates automatically.
- CHANGED: Tickets are now auto-assigned according to priority and sorted by idle time.
- CHANGED: When creating a new ticket, the tabs to switch between HTML and Compose view are disabled if the ticket is set to display in plain text only.
- FIXED: Agents who share a username with an older deleted employee will no longer get logged out randomly.
- FIXED: Audit reports on time logs now function as expected when associated tickets, chats or calls include customer data like email addresses.
- FIXED: Custom field URLs using https:// now open properly in a new window.
- FIXED: Custom fields may no longer be marked organizational if they are included in a template.
- FIXED: Date, time and datetime custom fields are now validated to ensure they use proper time values.
- FIXED: Deleted live chats with file attachments can now be purged as expected.
- FIXED: Editing a ticket’s time log no longer deletes existing customer data from the log.
- FIXED: If a customer exits a live chat by closing the chat window instead of clicking the End Chat button, the live chat will be removed from the queue..
- FIXED: Knowledge base content now displays per the brand and language settings as expected.
- FIXED: Maps now function as expected in live chats.
- FIXED: Removing a custom field from a template now deletes all data associated to that custom field in tickets, chats and call logs.
- FIXED: Replying to a ticket through Web services now removes the ticket’s follow-up flag when applicable.
- FIXED: Retrying an item in the spool now functions as expected.
- FIXED: Sharing a knowledge base article with social networking sites now functions as expected.
- FIXED: The Add Comment event action now functions as expected.
- FIXED: The color scheme option on the Brand settings page now functions as expected when a custom color is selected.
- FIXED: The CreateTicket Web service method in svcTickets.asmx now properly uses the sendEmail parameter.
- FIXED: The custom messages that display to customers prior to ticket and live chat submission now properly include line breaks.
- FIXED: The live chat icon now blinks red to indicate that a chat is in the queue.
- FIXED: The option to refresh the list of SmarterTrack instances now only displays on the Servers tab of the Ticket Settings page.
- FIXED: The sort menu now remembers selected values, even when switching between sections of the interface.
- FIXED: The Who’s On density map no longer produces a JavaScript error if mapping is disabled.
- FIXED: When an agent is deleted from the system, his tickets are now transferred to the queue as expected.
- FIXED: When editing a report item in a custom report, the display name field now saves the correct data.
