SmarterTools announced the public stable minor release SmarterTrack 7.2.4259 which is available as a FREE minor version upgrade for all existing customer with active upgrade protection.
Full change log of SmarterTrack 7.2.4259 :
- ADDED: A close button to the top of the Show HTML window for tickets.
- ADDED: Ticket event actions can now include a link to view the ticket in the WAP interface.
- CHANGED: The department selection screen no longer displays in the portal if only one department is set up to receive tickets.
- CHANGED: When exporting report data as a .CSV file, the time data is now reflected in minutes.
- FIXED: Clicking the AFK link in the management interface now also updates the live chat counters in the navigation pane.
- FIXED: Clicking the Generate button in the reports section of the management interface no longer causes an error in Internet Explorer 6 and 7.
- FIXED: Custom field requirements are now checked when an agent deletes a ticket.
- FIXED: Custom field requirements are now checked when an agent marks a ticket as spam.
- FIXED: Custom role permissions pertaining to knowledge base access are now enforced in both the portal and the management interface.
- FIXED: Date selector fields in the management interface are now validated for proper date ranges.
- FIXED: Default sort options are now applied to items in the content pane as expected.
- FIXED: Duplicate entries are no longer displayed on the End Users settings page
- FIXED: If the instant messaging feature is disabled, the option to get assistance on tickets and live chats will no longer be available.
- FIXED: Live chat sounds now function correctly in Internet Explorer 6, 7 and 8.
- FIXED: Microsoft Virtual Earth now functions as expected for the Who’s On density mapping.
- FIXED: Random cache-related errors no longer occur in high-volume deployments.
- FIXED: Searches can now be performed on root-level knowledge base folders that do not have subfolders.
- FIXED: Sending an attachment during a live chat session now functions as expected in Internet Explorer 6 and 7.
- FIXED: Spell check now functions as expected in live chats.
- FIXED: The hyperlink custom field no longer requires the user to enter ‘http://’ before the web address in order for the link to be valid.
- FIXED: The register user with verified email role is now applied properly to a user that clicks the link in their verification email.
SmarterTrack 7.x mark a major move by SmarterTools with the introduce of a complete portal interface redesign, improve the user friendly of support for mobile devices such as iPad and iPhone and knowledge base commenting system.
SmarterTrack 7.2.4259 Release
admin
September 4, 2011
SmarterTools announced the public stable minor release SmarterTrack 7.2.4259 which is available as a FREE minor version upgrade for all existing customer with active upgrade protection.
Full change log of SmarterTrack 7.2.4259 :
SmarterTrack 7.x mark a major move by SmarterTools with the introduce of a complete portal interface redesign, improve the user friendly of support for mobile devices such as iPad and iPhone and knowledge base commenting system.
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