SmarterTrack 7.6.4450 Released

marterTools announced the public stable minor release SmarterTrack 7.6.4450 which is available as a FREE minor version upgrade for all existing customer with active upgrade protection. You may reinstate or renew SmarterTrack Upgrade Protection with 10% discount from Tweakservers.

• CHANGED: Knowledge base translations created via Microsoft Translator or Google Translate are now cached so users who refresh the page will not be resubmitting text for translation.
• CHANGED: Managers can now view all call logs in the system.
• FIXED: A potential security vulnerability in the mobile interface is now resolved.
• FIXED: Adding a ticket message via Web services now uses the isHtml parameter correctly.
• FIXED: Chat room permissions now function as expected.
• FIXED: Deleting knowledge base folders that have had several searches performed on them now functions as expected
• FIXED: Departments with an auto-responder configured can now be deleted properly.
• FIXED: Exporting reports to .CSV now functions as expected.
• FIXED: Inserting a translation string into a muti-line text box in system settings now functions as expected.
• FIXED: Logged in portal users will no longer see duplicate email address fields on the ticket submission page.
• FIXED: The custom message displayed for department selection when submitting a ticket from the portal now renders HTML properly.
• FIXED: The event action variable #commenttext# now functions as expected.
• FIXED: The list of tasks in the content pane now automatically updates after adding or editing a task.
• FIXED: The option to display the live chat link in the portal now functions as expected.
• FIXED: The URL sent with survey invitations now functions as expected.
• FIXED: Tickets are now sorted correctly when changing between pages on the portal
• FIXED: Tickets automatically fowarded to an agent’s altnernate email address now display HTML content correctly.
• REMOVED: The tracking status condition has been removed from Who’s On events.