SmarterMail 9 Is Here ?

Back to March 2011, SmarterTools announced the release of SmarterMail 8, since then there’s been quite some discussion on the SmarterTools forum by “SmarterMailer” on when is the the next plan release of SmarterMail 9 as ‘SmarterMailer‘ has been expecting some features such the capability to support Clustering and High Availability. Today, SmarterTools posted on…

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SmarterTrack 7.2.4259 Release

SmarterTools announced the public stable minor release SmarterTrack 7.2.4259 which is available as a FREE minor version upgrade for all existing customer with active upgrade protection. Full change log of SmarterTrack 7.2.4259 : ADDED: A close button to the top of the Show HTML window for tickets. ADDED: Ticket event actions can now include a…

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What’s Happening to My Network?

“Why is my Internet browsing speed is so slow?” This is the common question that system administrator will almost get everyday in their support desk. To find out the actual cause behind is always a challenge by the system administrator. End-user terminal processing power (processor or disk), network core router or switchers faulty or misconfiguration,…

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SmarterMail Minor Released

SmarterTools has announced the public minor released of SmarterMail 8.1.4170 at 2nd June 2011 with the following bugs fixes: ADDED: IMAP migration now imports deleted and seen flags from messages. CHANGED: IMAP migration no longer marks all of the source mailbox messages as read. FIXED: Composing messages in Internet Explorer 9 now functions as expected.…

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MySQL Bad Handshake on SmarterTrack

  We have been recently approached by a customer to conduct a MySQL upgrade on their Windows server which runs SmarterTrack 5.4 Enterprise with MySQL 5.5.9 community edition as the database backend. The upgrade has been running pretty smooth without any major issues . However, things start get nasty when we try to login to…

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SmarterMail 8.2.4212 Released

SmarterTools has announced the public minor released of SmarterMail 8.2.4212 at 2nd June 2011 with the following bugs fixes: ADDED: The value for the time in spool field on the Spool page is now retained when the SmarterMail service is restarted. CHANGED: To improve usability, spooled messages whose .eml file was removed manually now show…

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SmarterTrack 7.x Stable Release

SmarterTools announced the public stable release of SmarterTrack 7.x – a Windows based customer service helpdesk application which helps businesses to manage communication including sales, support and billing. SmarterTrack 7.x mark a major move by SmarterTools with the introduce of a complete portal interface redesign, improve the user friendly of support for mobile devices such…

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PHP Time Zone Warning IIS7

On a Windows 2008 IIS7 64 bits machine, when you try to browse a simple phpinfo page, you see the following messages: PHP Warning: phpinfo(): It is not safe to rely on the system’s timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those…

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SmarterMail 8.1.4170 Released

SmarterTools has announced the public minor released of SmarterMail 8.1.4170 at 2nd June 2011 with the following bugs fixes: ADDED: IMAP migration now imports deleted and seen flags from messages. CHANGED: IMAP migration no longer marks all of the source mailbox messages as read. FIXED: Composing messages in Internet Explorer 9 now functions as expected.…

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SmarterTrack 7.x Public Beta

SmarterTrack 6.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. SmarterTrack 6.x stable version was released to public at Jan 2011 and mark a significant major move and changes including a complete redesign of web interface, support of VOIP and more.…

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